terms and conditions

These Terms & Conditions (also referred to as booking conditions), along with our Privacy Policy, Cookie Policy, and any other written information provided to you before your booking was confirmed, will govern your booking with Travel Pinoy UK Ltd.


Please review these Booking Conditions carefully before making any bookings or contacting Travel Pinoy UK Ltd. The terms "you" and "your" in these Booking Conditions refer to all individuals named on the booking (including any additions or substitutions). The terms "we," "us," "our," and "operator" refer to Travel Pinoy UK Ltd.

By making a booking, you agree on behalf of all persons listed in the booking that:

  • You have read these Booking Conditions and agree to be bound by them.
  • You consent to our use of personal data in accordance with our Privacy Policy and have the authority to disclose personal details, including any special categories of data (e.g., health or medical information), on behalf of all persons named on the booking.
  • You are over 18 years of age.
  • You accept financial responsibility for the payment of the booking on behalf of all persons listed in the booking.


Single Component Bookings: When you book a single travel service, such as a flight, hotel, cruise or transfer, we act as an agent, and Section A of these conditions applies. We do not provide financial protection for single component bookings except for some flights protected by our Air Travel Organiser’s Licence (“ATOL”). Not all of our flight-only sales are ATOL protected. We will inform you if the flight you purchase is ATOL protected, and an ATOL certificate will be issued. Refer to Section A, Clause 8 for more information on ATOL protection.


Packages We Organise: If we combine and sell two or more different types of travel services for the same trip or holiday, such as a flight and hotel or flight and cruise, this constitutes a package holiday. Your contract will be with the supplier(s), but we accept responsibility for the performance of these contracts as a package organiser under the Package Travel and Linked Travel Arrangements Regulations 2018 (“Package Travel Regulations”). Section B contains the additional terms that apply when you book a package organised by us. Refer to Clause 2 for details on what comprises a package and Section B, Clause 5 for information on financial protection for your package.


Packages Organised by a Third Party: Occasionally, we may sell a package organised by another tour operator or principal, acting as their agent. In such cases, the tour operator/principal is responsible for your package and financial protection. Section A applies to these bookings. If the package includes a flight, it will be protected by the tour operator's ATOL, and the ATOL holder's name and number will be detailed in your booking confirmation.

All customer service communications or inquiries regarding your booking should be directed to our email to info@travelpinoyuk.com


SECTION A – APPLICABLE TO ALL BOOKINGS

1. CONTRACT

When you make a booking, we arrange for you to enter into a contract with each third-party supplier of your travel arrangements (e.g., airline, cruise operator, accommodation provider, transfer provider) as specified in your booking confirmation. Your contract with us is subject to these Booking Conditions and those of the third-party suppliers, who have their own terms and conditions governing their services. In the event of a conflict, the supplier’s terms will take precedence unless deemed invalid under English law, in which case our Booking Conditions will prevail. Some supplier conditions may limit or exclude their liability to you, and because they apply to your contract with us, they may also limit our liability to you. Copies of the relevant supplier’s terms and conditions are available upon request.

As an agent, we accept no responsibility for the acts or omissions of the suppliers or the travel services provided by them unless we are the organiser of your package holiday under the Package Travel Regulations, in which case we will accept responsibility for those services as outlined in Section B.


2. PACKAGE BOOKINGS

When we combine and sell two or more travel services (such as transport, accommodation, or other tourist services) for the same trip or holiday, this constitutes a "Package." We take responsibility as the "organiser" under the Package Travel Regulations, provided these services are purchased together from a single visit to our website, sold or charged at an inclusive or total price, or advertised as a "Package." Section B of these Booking Conditions outlines our responsibilities as the organiser.

Note: While we may act as the organiser under the Package Travel Regulations, we still act as an agent for the travel services, and you will have contracts with each of the suppliers of those services.


3. BOOKINGS

Bookings can be made online, by telephone, or in person at our agency premises. All bookings are subject to availability at the time of booking. We do not guarantee the availability of advertised travel services until your booking request has been confirmed. The order summary email is not a contractual acceptance but an acknowledgment of receipt of your offer. Once availability is confirmed, we will issue a booking confirmation, creating a legally binding agreement.

It is your responsibility to ensure that all names listed on the booking confirmation are accurate as per the travellers' passports and that the travel itinerary meets your requirements. Changes after tickets are issued may incur additional charges. Please review all travel documents for accuracy and inform us immediately of any errors.

Most flight bookings are non-refundable, non-changeable, and non-transferable unless otherwise stated.


4. FLIGHT BOOKINGS

Financial Protection: If you purchase an ATOL-protected flight, you will receive an ATOL Certificate outlining what is protected, where to find more information, and who to contact if issues arise. Not all flights are ATOL protected; some are sold as agent for the airline.

Seat availability and pricing are at the airline’s discretion, and flight times are provisional and subject to change. Airfares can increase quickly, so payment should be made within 1 hour of booking confirmation to guarantee the fare. Indirect flights and baggage allowances will be detailed at the time of booking. Check-in procedures and other relevant airline conditions will be included in your booking confirmation.

Amendments and cancellations typically incur charges, and most flight bookings are non-refundable. For changes, please contact us directly.


5. PRICE AND PAYMENT

The price of your holiday includes all known taxes, fees, and charges at the time of booking. If only a part payment is made, the balance must be paid by the due date specified in your booking confirmation. Payment by instalments may be available depending on the supplier's policies. Failure to make timely payments may result in booking cancellation.


6. CANCELLATION and AMENDMENT

Cancellations: You may cancel your booking at any time by submitting a written cancellation request to Travel Pinoy UK Ltd. You can send your request by email to info@travelpinoyuk.com. The request must be made by the lead name on your booking and will take effect only when we receive it. Upon receipt, the relevant supplier(s) may charge a cancellation fee as per their terms and conditions. Cancellation fees can be as much as 100% of the total booking cost, depending on when the cancellation occurs. Please note that flights are often non-refundable once booked. Additionally, as we incur administrative costs in processing your cancellation, we may charge a fee per passenger. We will advise of such fees before cancellation. In the case of cancellation after receipt of documents, no refund will be given unless unused tickets are returned to the supplier.

Amendments: To amend any part of your booking, please notify us by email to info@travelpinoyuk.com. Amendments are subject to the terms and conditions of the supplier(s), and we cannot guarantee that changes can be made once your booking is confirmed. For most amendments, excluding adding more passengers, you may need to pay an amendment fee per passenger, in addition to any charges imposed by the airline or supplier.

If you have travel insurance, you may be able to claim any cancellation and amendment fees under your policy.


7. INSURANCE

It is your responsibility to ensure that you are adequately insured. We strongly recommend that you purchase adequate travel insurance to cover you and your party. Your insurance should cover at least the costs of cancellation, medical assistance (including repatriation), loss of baggage and money, and other expenses.

Please review all insurance documentation carefully to ensure it meets your needs and that all necessary information is provided by you. Failing to provide accurate information may affect your coverage.


8. FINANCIAL PROTECTION

Flight Only: When you purchase an ATOL-protected flight from us, you will receive an ATOL Certificate detailing what is financially protected. If your flight is ATOL-protected, we or the relevant supplier will provide the services as purchased or a suitable alternative. In cases of insolvency where neither we nor the supplier can provide the services, another ATOL holder may fulfill your booking at no extra cost, or you may be entitled to make a claim under the ATOL scheme.

Flight Package: If you purchase a flight package, the financial protection will depend on whether we are the organiser or an agent for another organiser. The protection details will be provided in your booking confirmation.


9. DELIVERY OF DOCUMENTS

Travel documents, such as tickets, itineraries and vouchers, will be sent to you by email within 5 working days after full payment of your booking, except for very late bookings, where documents may be sent within 24 hours. Once sent, we are not liable for the loss of documents unless due to our negligence. If reissuance of tickets or documents is required due to loss, all associated costs will be your responsibility. Documents can be reissued only up to 7 days before departure. If you prefer delivery by other means, such as courier, this can be arranged at your expense.


10. PASSPORTS, VISAS, AND HEALTH

It is your responsibility to inform us of any medical conditions or reduced mobility before booking so that we can ensure the suitability of your trip. While we can provide general information about passport, visa, and health requirements, it is your responsibility to verify these with the relevant authorities and ensure your compliance. Passports must typically be valid for at least six months after your return date. Visa and health formalities vary by destination, and you must check and fulfill these requirements before departure.


11. FINAL TRAVEL ARRANGEMENTS

Please ensure that all your travel documents, including passport and visa are in order and that you arrive at the airport with sufficient time for check-in. You may need to reconfirm your flight directly with the airline at least 72 hours before departure. Failure to reconfirm may result in refusal to board, and refunds are unlikely in such cases.


12. COMPLAINTS

If you encounter any problems with your travel arrangements while on holiday, you must report them immediately to the supplier or their local agent. If you wish to file a complaint after returning, you can contact us at info@travelpinoyuk.com. Please note that as your booking contract is with the supplier, any issues should be addressed to them directly.


13. RESPONSIBILITY FOR YOUR BOOKING

Your contract is with the supplier, and their booking conditions apply. As an agent, we are responsible only for making the booking as instructed by you and accept no liability for the actual provision of the travel arrangements. If we are found liable to you on any basis, our maximum liability is limited to twice the amount of the commission we earned on your booking.


14. UNAVOIDABLE AND EXTRAORDINARY CIRCUMSTANCES

We will not be liable or pay compensation for any failure to perform our obligations due to unavoidable and extraordinary circumstances beyond our control, such as warfare, terrorism, civil strife, natural disasters, or government actions. These events, including potential impacts from Brexit, are outside our control and may lead to changes in travel services. While we will endeavor to provide suitable alternatives or refunds, compensation is not guaranteed.


15. ACCOMMODATION RATINGS & STANDARDS

Accommodation ratings are provided by suppliers or based on our industry knowledge and customer feedback. Ratings can vary between countries and suppliers. We cannot guarantee the accuracy of ratings provided.


16. DOCUMENTATION & INFORMATION

All descriptions and content on our website or issued by us are intended to give a general idea of the services provided by suppliers and are subject to availability. For further details on any travel arrangements or services, please contact us.


17. SAFETY & SECURITY

You are responsible for keeping informed about safety and security advice for your travel destinations from the Foreign Office (https://www.gov.uk/travelaware). This advice may influence your decision to travel.


18. YOUR BEHAVIOUR

You must conduct yourself in an orderly manner and not cause distress or disruption to others. Suppliers reserve the right to terminate your booking if your behavior causes harm or damage. You may also be held liable for any damages or losses caused and will be responsible for paying for them before departure.


19. DATA PROTECTION

We collect and process personal information as part of your booking, which may include health and medical information or other sensitive data. This information will be shared with suppliers and relevant authorities as necessary to arrange your travel. We will also comply with the General Data Protection Regulation (GDPR) for transfers outside the European Economic Area (EEA).


SECTION B: TERMS AND CONDITIONS FOR PACKAGE HOLIDAYS

This section applies only when we act as the organizer of your Package under the Package Travel Regulations (refer to Clause 2). Please read this in conjunction with Section A of these Booking Conditions.


1. TRANSFERRING YOUR PACKAGE BOOKING

If a member of your group is unable to travel on their Package, subject to the provider’s terms and conditions , they may be able to transfer their booking to someone else, under the following conditions:

  • The new traveler must meet all the requirements of the Package.
  • We must be notified at least 7 days before departure.
  • You must pay any outstanding balance, and any other costs associated with the transfer.
  • The new traveler agrees to these Booking Conditions and the supplier’s terms and conditions. Both you and the new traveler are jointly responsible for all payments. If you can't find a replacement, cancellation charges may apply as per Clause 6 of Section A. No refunds will be given for passengers not traveling or for unused services.


2. CANCELLING YOUR PACKAGE DUE TO UNAVOIDABLE & EXTRAORDINARY CIRCUMSTANCES

If we have organized your Package, you can cancel before departure without incurring a cancellation fee if Unavoidable and Extraordinary Circumstances (as defined in Clause 14 of Section A) occur at your destination, significantly affecting your holiday or travel. In such cases, you will receive a full refund, but we are not liable to pay any compensation. This right only applies if the Foreign and Commonwealth Office advises against travel to your destination or nearby areas.


3. CHANGES OR CANCELLATIONS BY THE SUPPLIER

If a supplier makes an insignificant change to your travel plans, we will inform you as soon as possible, but we are not liable for any inconvenience caused. Insignificant changes include minor flight adjustments, changes in aircraft type, or equivalent accommodation substitutions. Carriers, such as airlines, may change without notice.

However, if a supplier makes a significant change before departure, such as:

  • Changing the accommodation location or quality,
  • Changing flight times by more than 12 hours,
  • Changing the departure airport (except for specific UK airport groupings),
  • Altering the itinerary by omitting one or more destinations


We will inform you promptly and offer you the choice to:

  • Accept the revised travel arrangements.
  • Cancel and receive a refund (subject to the supplier terms).
  • Accept alternative travel arrangements, if available.

You must notify us of your choice within the time specified. If we do not hear from you, we may assume you wish to cancel and will refund your payments.


4. OUR RESPONSIBILITIES AS ORGANISER FOR PACKAGES

As the Package organiser, we are responsible for ensuring all services in your Package are provided as confirmed in your booking. If we or the suppliers fail to deliver as promised, you may be entitled to a price reduction, compensation, or both, depending on the severity of the issue and how it affected your holiday enjoyment. However, we are not liable for any claims if:

  • The issue arose from actions or omissions by the affected party.
  • The issue was caused by a third party unrelated to the travel services.
  • Unavoidable and Extraordinary circumstances are to blame.

We are not liable for any losses or expenses that were unforeseeable or related to business.

We do not accept responsibility for services not included in your booking confirmation or our advertising.


5. INSOLVENCY PROTECTION FOR PACKAGE PAYMENTS

For flight-inclusive Packages, if we or the suppliers are unable to provide the services due to insolvency, you may be entitled to a refund or alternative arrangements under the ATOL Scheme.

If you book non-package travel services, your payment may not be protected. Please inquire for details.


6. PROMPT ASSISTANCE FOR PACKAGES

If you encounter difficulties during your Package holiday, we will provide prompt assistance, including information on health services, local authorities, and consular assistance. However, we are not liable for the costs of any alternative arrangements unless we are at fault.